Purchased Emerald VIP Awhile back.

I purchased Emerald V.I.P Awhile back, and then suddenly I lost my VIP. Are they gonna give me anything or at least a refund?!

vip was changed you need to re purchase click here

You lost it because it got removed no one got refunds.

the new vip packs have better and more valuable rares in which is why you'd have to re-purchase :)

Yup, what she said.