Hi,

Thank you for taking the time to write to us.

We understand your loss and would like to help you to get your £10 back.
Unfortunately, the person you sent your payment to no longer works at Fresh Hotel.

There are two options for you to take;
a) You can open a dispute with the payment processor and request a refund.
b) You can provide proof that the payment went through and we will give you a voucher for £10 off the store.

I look forward to hearing back from you.

Ben
Fresh Hotel Administrator