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I have been a player of Fresh Hotel since year 2 (or somewhere near), and during a time before this summer my money and pixels were wiped to 80M. I have bought Emerald VIP and Ultra VIP, now those are old school but would be the equivalent to today's Gold VIP. I expect a reply and apology along with my upgrade and my replacement 700M (amount before) soon. The provided screenshot is my VIP badges alongside my achievement score.
-moorytheroc
Attachment 402
I can tell you now that you will have to pay again for V.I.P as it has been updated and is way better than before.
Ultra VIP, ect has been gone for a while. It's now been upgraded, and unfortunately you'll have to re-purchase.
Credits/pixels were also reset a time ago, and no one was reimbursed. Nothing will be done about this.
It goes for everyone who purchased VIP ages ago, all VIP Packages are new, you must repurchase as they have more features.