URGENT! Rares still not recieved..!!

Hello, on the 19th/march/2015 i purchased a few rares on the rare shop. I recieved half of the rares that were purchased in one of my rooms that was created by staff.

But did not receive the other half, i was left with a message on "my page" from "Kane" saying i will receive the rest next time i am online via trade... I have been online multiple times since the 19th of march and still have not received the rest of my purchased rares.

I do believe fresh staff do need a more reliable system to guarantee efficiency and accuracy on rares being received when they are expected.
I have both my invoice, and message from "Kane" saying what i am owed, i can email or facebook these screenshots to staff, i believe i have attached them in this message (noot 100% on how to use this)

Thankyou for your time
-VittoRizzuto :))

Hey there!

Thanks for letting us know about this. I will escalate this with Kane to see what the situation is.
Please note that our billing department is from the US so it may take up to 3 days.

Ben
Fresh Hotel Administrator

No problem ben i fully understand, but this has taken more than 3 days.
Thanks for responding so quickly :)